SHIPPING
On all international orders, it is the customer’s responsibility to pay import and customs duties and fees that are incurred as a result of shipment. The system is transported to the customers by air shipping. Shipping terms DDU (delivered duty unpaid), Door-To-Door service.
WARRANTY
Smallhome warrants to the customer that for 24 months after the delivery of the product to the customer, the company shall provide, free of charge, a replacement for any part that is faulty or has failed.
RETURNS
Please interact with us first to obtain a RMA
RETURN POLICY
Smallhome is dedicated to customer satisfaction. If you are not satisfied with your purchase, we will be happy to assist you.
For full refunds, all returns must be within 30 days from shipping. To be eligible for a refund, your item must be unused, free from dirt, dust, or damage, and in the same package and condition that you received it. If your return passes our inspection, you may receive an exchange, credit, or a refund. Please include a note with your return stating your order number, the reason for the return, and if you prefer a refund, exchange, or credit.
FOR RETURNS
Contact us via the webform stating full details…
contact us here